Frequently asked questions

Shipping

Do you deliver products internationally?

We ship worldwide to over 200 countries and takes within 10-30 days delivery. Countries includes (United States (USA), Australia (AU), United Kindom (U.K), Canada (Ca), Republic of Korea, France, Norway, Israel, Germany, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Poland, Netherlands, Sweden, Turkey, Finland, Ireland, Portugal, Brazil, Russia, Saudi Arabia, Ukraine, Mexico and more.

How long does delivery take?

For some of our items located in the USA takes less than 15 days. For other items it would Usually take within 10-20 days, however at holidays time of the year, due to high demand of and the busy season, deliveries takes a bit longer than usual, but rest assured that all items we sent are insured and secured.

I've placed an order with multiple items recently, can I combine them into one package?

Most orders are sent in one package however, due to some of our items are in a separate warehouse, some orders will be shipped separately. Do not worry as we always take good care and make sure all items will be sent successfully and completely.

Do you offer Free Shipping?

Most of our products are free shipping + 0.50 handling costs. Some of our products requires a small amount of shipping fee + additional shipping fee for additional items included in one order.

I have waited over the 10-30 days expected delivery but I still did not receive my item?

If your order hasn’t arrived in the estimated delivery time, please contact us at: [email protected] or chat with us on our facebook page (https://www.facebook.com/hercosmeticsecrets/) and our team will be happy to assist you.

My order

I entered the wrong shipping address or ordered the wrong quantity, how can I adjust my order?

For any help to updating your order, you can contact us at: [email protected] or chat with us on our facebook page(https://www.facebook.com/hercosmeticsecrets/) and our team will be happy to assist you.

How do I check the status or track my order?

You can track your order status in real time by entering your order information on the Order Status page.

How long does it take to process?

After an order has been placed, it’s immediately sent to one of our fulfillment process where we will ship your items within 1-2 business days.

Please note: Due to the popularity of certain items in our catalog, processing times may take longer than the estimates.

How can I cancel my order and have a refund?

If you want to cancel your order, please contact us immediately through our facebook chat (https://www.facebook.com/hercosmeticsecrets/) or [email protected] If the item has already been shipped before the cancel, unfortunately we won’t accept the cancellation.

I am unable to track the package with the tracking number you provide?

Please allow for a few days for the courier to update your tracking information. Incase tracking info is still not showing anything within 48 hours, you can contact us at [email protected] or chat with us on our facebook page(https://www.facebook.com/hercosmeticsecrets/).

I have not yet received my package. It said delivered, but I have not seen it?

here are times that the courier can’t deliver your item to your doorstep due to several reasons. If this happens, please contact your local post office immediately to pickup your item.

The item I received is not the one I ordered.

First of all, if this happens we truly apologize for the inconvenience caused. You can immediately contact us so we can accommodate you immediately and we will ship you another one.

Note: This only applies if we have mistakenly sent the wrong item. If it’s a customer mistake, we take it as buyers responsibility.

Payment

How secure is my personal information?

hercosmeticsecrets.com adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Which payment methods can I use?

Payments methods include PayPal and Credit cards (Visa, MasterCard, Discovery and American Express).

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.